FAQ
Answers to the most common questions about Velora-G services, delivery format, and what to expect.
Are your services fully online?
Yes. All Velora-G services are delivered remotely and digitally. Communication, setup, documentation, and handover are handled online, so location is never a limitation.
Do you manage ad spend or run campaigns for clients?
No. We focus on account setup, structure, tracking integrity, and readiness. You keep full control of budgets and live campaigns. Our work is designed to make your advertising system clear and scalable.
Which platforms do you work with?
We work with major advertising ecosystems and related tools, focusing on fundamentals: structure, compliance readiness, data accuracy, and scalable account logic. Platform fit is confirmed during intake.
What do you need from me to start?
Typically we need business context, goals, and required access/permissions. If tracking is involved, we may also request access to analytics or tag settings. We only ask for what is necessary to deliver the selected service.
How do you deliver the results?
Delivery is digital and structured. Depending on the service, you may receive a configured setup, documented architecture, standardized naming logic, tracking configuration notes, and a readiness confirmation with actionable recommendations.
Can you fix an existing messy account instead of creating a new one?
Yes. Several services cover cleanup and restructuring, including architecture redesign, naming standardization, tracking corrections, and pre-launch audits. If the current state is unclear, starting with an audit is usually best.
Do you guarantee approvals or specific results?
No. We do not guarantee approvals, conversions, revenue, or ROI. Outcomes depend on external factors such as platform decisions, market conditions, creatives, offers, and user behavior. Our role is to build a clean, compliant, scalable foundation.
Is this suitable for international businesses?
Absolutely. Our services are built for global, remote-first workflows. We structure accounts to stay clear across markets, teams, and regions, with documentation that remains easy to follow.
What if I’m not sure which service I need?
A readiness audit or structure review is the best starting point. It clarifies what’s missing, what’s misaligned, and which service will create the biggest improvement with minimal friction.
Do you offer refunds?
Refund eligibility depends on whether the service has started and the reason for the request. Since our work is digital and time-based, refunds are limited once execution begins. Please see our Refund Policy for full conditions.
Still have a question? Reach out via our contact page and we’ll respond as soon as possible.
Contact us.